1. Introduction and Scope

These Terms & Conditions (T&Cs) govern the business relationship between Absolute France (hereinafter “Absolute France,” “we,” “us,” or “our”), and the travel agency, tour operator, or any other entity (hereinafter the “Partner,” “you,” or “your company”).

2. Booking and Confirmation

  • • Booking Request: All booking requests must be submitted through our designated B2B portal, email, or a specified communication channel. The Partner is responsible for providing accurate and complete information, including all details of the end consumers, as required for the booking.
  • • Confirmation: A booking is considered confirmed only upon receipt of a written confirmation or an official invoice from Absolute France. The Partner is responsible for verifying the accuracy of the confirmation and notifying us of any discrepancies immediately.

3. Pricing, Payments, and Invoicing

  • • Pricing: Prices for our services are as specified in the quote provided to your company.
  • • Payment Policy: All payments, including deposits and final payments, are non-refundable and non-transferable, unless otherwise agree upon in writing.
  • • Invoicing: Invoices will be issued in accordance with the agreed-upon payment schedule. Payment is due by the date specified on the invoice. Failure to make timely payments may result in the automatic cancellation of the booking without notice and without refund.
  • • Acceptance of Terms: By making a payment, your company acknowledges and agrees to all of our terms and conditions.

4. Cancellation and Changes

  • • Cancellation: Unless otherwise agreed upon, in the event that a booking is cancelled, all payments previously made are forfeited. The Partner is liable for any outstanding balance up to 100% of the total booking cost, depending on the cancellation date and our internal policy.
  • • Changes: Any requests for changes to a confirmed booking must be submitted in writing. We will assess all change requests on a case-by-case basis. Please be aware that changes may be treated as a cancellation of the original booking and subject to a new booking process with applicable fees.

5. Partner’s Responsibilities and Liability

  • • Relationship with End Consumers: The Partner acts as the sole agent and point of contact for the end consumer. The Partner is responsible for all communication, contracts, and legal obligations with their own clients.
  • • Travel Documents: The Partner is responsible for ensuring that all end consumers have valid passports, visas, and any other required travel documents.
  • • Consumer Protection: The Partner is solely responsible for compliance with all applicable consumer protection laws and regulations in their jurisdiction.
  • • Indemnification: The Partner agrees to indemnify and hold harmless Absolute France from any and all claims, damages, or expenses arising from the Partner’s relationship with its clients or any breach of these T&Cs.

6. Limitation of Absolute France’s Liability

Absolute France acts as a booking agent for various third-party suppliers (e.g., hotels, transportation companies). We are not liable for any injury, damage, loss, or delay caused by the act or omission of these third parties. Our liability is strictly limited to the amount of the payments received from the Partner for the services in question. We are not responsible for any indirect or consequential damages.

7. Data Protection

The Partner acts as the data controller for all personal data of its end consumers. Absolute France acts as a data processor. The Partner warrants that it has a lawful basis to share end consumer data with us for the purpose of fulfilling the booking and that it complies with all data protection regulations, including GDPR, where applicable.

8. Confidentiality and Intellectual Property

Both parties agree to treat all non-public information, including prices, business plans, and client data, as confidential. All intellectual property, including branding and content, remains the property of Absolute Italy. The Partner may use our branding materials only with our explicit prior written consent.

9. Force Majeure

Neither party shall be liable for any failure or delay in performance under this agreement due to events beyond its reasonable control, including, but not limited to, acts of God, war, terrorism, natural disasters, or government actions. In such an event, the affected party shall notify the other promptly.

10. Governing Law and Jurisdiction

These T&Cs are governed by the laws of Italy. Any dispute arising from this agreement or the relationship between the parties shall be subject to the exclusive jurisdiction of the courts of Venice, Italy.